Tomorrow, on my BIRTHDAY, I’ll treat your 3rd share allocation as a Distinctive birthday existing from all of you and tank you since-
I booked and compensated for our journey for vacation March ten, 2016. These tickets weren't inexpensive And that i might have employed miles. As I booked the trip early and there appeared to be a good amount of Small business Seats, I had been confident that we'd manage to use my Up grade. Actually, I was told there was no person booked in Organization and it “appeared excellent†for an enhance.
American Airlines has the worst purchaser service of all Airways I've used in my sixty three yrs. My spouse’s anniversary earrings were being stolen away from her suitcase on June twenty, 2013 and Purchaser service has REFUSED to Get hold of us back again soon after reporting the thief the working day it occurred.
Upon arrival in Panama with flight AA959 on the list of two luggages, a Roncato luggage, ( pictures hooked up ) benefit €189 arrived damaged. I immediately went to the appropriate Office environment Within the airport, the place the one comment was they handed me a « examining Post Destruction discover », which I enclose herewith. I invested the next day shopping for a new luggage and attempting to get in touch together with your offices via the phone figures indicated to the mentioned document without, nonetheless, acquiring any reply – the telephone is rarely answered and the line goes blank just after several minutes of waiting around, no matter which selection I dial. I As a result continue my vacation and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I once more attempt to contact your Office environment for the airport, but the sole assistance they might give me was to concern a grievance by means of your site, which I'm now accomplishing. In addition to the above, I do have A different – and doubtless a lot more major – grievance. At the time of my reservation I paid out an extra $88 ($44 Every) for added consolation seats. To my surprise, the seats turned out being the traditional – no extra – seats.
There exists a middle aged African American woman with a short hair Lower and glasses at your Philadelphia Airport place who refused to present me her whole name After i requested it because of her despicable Mind-set. She last but not least instructed me her title was “D†and hid her identify badge as she said this. “D†doesn't deserve a position in buyer service and particularly not in your first-class check in region where by I encountered her. As I rushed previous the lengthy TSA line to your self service ticketing counter with only forty minutes until my flight departed I was delighted to view there was a absolutely free kiosk. I began to retrieve my reservation and halfway through this process “D†walked as many as me and reported “That is for top notch travellers only†I looked up through the monitor confused since there wasn’t any signal or indicator that the kiosks were being top quality kiosks and Furthermore I questioned how “D†realized I had been or was not top quality and why she would make these types of an assumption. I replied “Excuse me?†“D†condescendingly stated “These kiosks are for top notch passengers onlyâ€.
To whom it might problem. I had been extremely unhappy with the customer service which was provided by one of the flight attendants. (Flt. no. 408 from DCA to PHX) Extremely RUDE and UNPROFESSIONAL) Definitely not as polite since the films which are shown before the flight leaves. She must have still left her Frame of mind in your own home since I was not the only real passenger on this flight that have her wrath. The flight attendants name is Cher. I had been traveling in an exceptionally significant group on company and will definitely Imagine 2 times about using your Airways. The direct flight attendant was very apologetic however this should not have transpired in the first place.
I had some very constructive information to provide them with to prevent this in the future, but was unable to determine connection with them.
On April 15th, 2013 I received a sign in the mail from you and was really dissatisfied Once i opened the envelope to begin to see the Examine prepared out was roughly 1/4th the amount I'd originally submitted for reimbursement.
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27th Oct. I flew from Chicago to Manchester on AA54. You utilised a B757 which was totally unsuitable for the seven hr journey. The seats spec/recline/legroom have been what I'd personally anticipate on a vacation charter or commuter flight of 1 hour. Also, the studying light-weight did not official source perform and other than the movie there was no channel open up for tunes.
You see a carefully relevant illustration of this with American Airlines. I a short while ago took a trip they usually by no means got me to my destination.
Flt 1999 from FLL on11-22-15 was a multitude. Was delayed mainly because all baggage wasn't loaded because of the rain,then the baggage was loaded improperly, we taxied again on the terminal, mounted the baggage and afterwards we wanted gasoline due to the fact we ended up delayed. We waited for someone to come to unlock the fuel tank(that process) for at least forty mins.
Really upset re insufficient acknowledgment of any discomfort I encountered. Looks like a simple courtesy.
My American Close friend purchased tickets on my behalf but I have gained no info from you. I haven’t acquired any “selection†from you — how am I suppose to pick up my ticket at Narita airport?